Plan & billing is where the owner manages the pharmacy's MediPOS subscription: which plan you are on, what it allows, and paying for it. You choose a plan, get an invoice, pay by bank transfer, JazzCash or EasyPaisa, and upload the payment proof. Your plan starts once the MediPOS team has verified the payment. This guide also explains the free trial, the grace period and what "restricted" means for your data.
What the Plan & billing screen shows
Open Account → Plan & billing. Four cards sit at the top:
- Plan: your plan's name and your edition, such as Cloud edition;
- Status: where your subscription stands (see the table below);
- Trial ends or Paid until: the end date, with Grace until under it;
- Licence key: a code like
MP-XXXX-XXXX-XXXX-XXXX, shown on installed PCs.
Below them, Usage shows team members, branches and installed PCs as used / limit, with a bar that turns red when you reach the limit. Licensed PCs lists the Windows PCs holding a seat, and Invoices lists your MediPOS invoices with their status.
| Status | What it means |
|---|---|
| Free trial | The trial is running. Everything in the trial plan works. |
| Active | A paid period is running. |
| Payment due | A payment is due. Everything still works. |
| Grace period | The trial or paid period has ended. Everything still works for a few days. |
| Restricted | The grace period is over. You can view and collect money, but not start new business. |
| Suspended | Stopped by the MediPOS team. Contact support. |
How to choose a plan and get an invoice
- Scroll to Choose a plan, or Renew or change plan if you are already paying. Your current plan has a Current badge.
- Compare the cards. Each one lists its limits, such as team members, branches and installed PCs, and its modules, such as Customers & udhaar, Expiry dashboard or Several branches. Only plans for your edition appear.
- Pick a period inside the card. Cloud plans are usually Monthly or Yearly; Offline licences are Yearly or Every 3 years. The price shows next to each.
- If the MediPOS team gave you a code, type it in Coupon code (optional).
- Click Get invoice. The invoice opens with a number such as
MPI-2026-000123, the plan, any Coupon discount and the Total to pay.
Current prices are on the pricing page. You can have one unpaid invoice at a time: if you choose again, the old unpaid invoice is cancelled and replaced.
How to pay and upload the proof
On the invoice, read How to pay. It shows the amount to send and the MediPOS accounts you can pay into:
- Bank transfer: bank, account title, account number and IBAN;
- JazzCash and EasyPaisa: the wallet number and the name registered on it.
Each number and the IBAN has a copy button. Copy it into your banking or wallet app instead of typing it, and check that the account name matches before you send. Write the invoice number, for example
MPI-2026-000123, in the payment note.Send the exact total from your own account or app. The same details appear on the invoice in the MediPOS Windows app.
Under After paying, send the proof, choose Paid by. It lists only the ways shown under How to pay. Then enter the Transaction ID / reference from your SMS or app, and attach a Screenshot or receipt (an image or PDF, up to 5 MB).
Click Send proof. MediPOS says Thank you — we are checking your payment. This usually takes a few hours. The invoice now shows Checking payment.
When the team finds the money, the invoice shows Paid and your plan starts or extends straight away.
If the team cannot match the payment, the invoice goes back to Unpaid with a note starting We could not confirm your last payment, followed by the reason. Check the amount or reference and send the proof again. While it is still Checking payment, you can upload again if you sent the wrong screenshot. Use Print on the invoice for your own records. Online card payment is not available.
Renewing early and changing plan
A paid period starts from whichever is later: today, or the end of your current period. So if you renew a yearly Cloud plan two weeks early, you keep those two weeks. To move up, for example when you open a second branch, choose the bigger plan, get an invoice and pay. The new plan and its limits apply once the payment is verified, and your data stays exactly where it is.
Trial, grace period and restricted
- Trial. 14 days from sign-up. Three days before the end, a banner reminds you with a Renew / choose plan button.
- Grace period. When a trial or paid period ends, a grace period follows, 7 days by default. A banner says Everything still works for a few days — renew now to avoid interruption.
- Restricted. After grace, you can still sign in, view and print everything, export reports and receive udhaar payments from customers. New sales, sale returns, purchases, returns to supplier, stock adjustments, transfers and expenses wait until you pay. Nothing is deleted, and all your data is there when you renew.
Licensed PCs
On the Offline edition, every Windows PC running MediPOS, the main PC and each counter PC, holds one seat of your plan. The Licensed PCs list shows each PC's name, version and when it was last seen. When a PC dies or is replaced, click Remove to free its seat. The warning reads It stops working until activated again. An Offline PC picks up a new plan the next time it checks in online. On Cloud, the panel says Cloud edition works in any browser; the desktop app is optional.
Rules and tips
- Plan & billing needs the Manage settings permission: the Owner and the built-in Admin role.
- If a screen such as Audit log or Stock counts is not in your menu, your plan does not include it. Compare the cards here to see which plan adds it.
- Limits are checked when you add something. Adding a team member, branch or PC beyond the limit is refused with a message to upgrade.
- Coupons may be a percentage or a fixed amount off. An expired or used-up code gives That coupon code is not valid.
- Invoices and payment proofs are recorded in the audit log: MediPOS invoice created, Payment proof uploaded and Payment verified by MediPOS.
- There is one free trial per mobile number, email address and PC. A second sign-up with the same number starts restricted.
Common questions
Can I pay by debit or credit card online?
No. Pay by bank transfer, JazzCash or EasyPaisa, then upload the proof on the invoice.
How long does payment verification take?
Usually a few hours. Until then the invoice shows Checking payment, and if you are in grace or still in your period, everything keeps working.
Will I lose my data if I don't renew?
No. After the grace period the pharmacy is restricted, not deleted. You can still view, print, export and collect udhaar. Billing resumes as soon as a payment is verified.
I uploaded the wrong screenshot. What now?
Open the invoice again. While it shows Checking payment, you can choose the right file and click Send proof again.
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Last updated 25 September 2026. Still stuck? Contact us.