Plans, invoices and paying for MediPOS

Plan & billing is where the owner manages the pharmacy's MediPOS subscription: which plan you are on, what it allows, and paying for it. You choose a plan, get an invoice, pay by bank transfer, JazzCash or EasyPaisa, and upload the payment proof. Your plan starts once the MediPOS team has verified the payment. This guide also explains the free trial, the grace period and what "restricted" means for your data.

What the Plan & billing screen shows

Open Account → Plan & billing. Four cards sit at the top:

• Plan: your plan's name and your edition, such as Cloud edition;
• Status: where your subscription stands (see the table below);
• Trial ends or Paid until: the end date, with Grace until under it. Once an Offline licence is paid for life, this card reads Licence: Lifetime, with Paid once, no yearly fee under it;
• Licence key: a code like MP-XXXX-XXXX-XXXX-XXXX, shown on installed PCs.

Below them, Usage shows team members, branches and installed PCs as used / limit, with a bar that turns red when you reach the limit. Licensed PCs lists the Windows PCs holding a seat, and Invoices lists your MediPOS invoices with their status.

medipos.pk/app/billing

How to choose a plan and get an invoice

1. Scroll to Choose a plan, or Renew or change plan if you are already paying on Cloud. On a paid Offline licence this part is called Upgrade your licence. Your current plan has a Current badge.
2. Compare the cards. Each one lists its limits, such as team members, branches and installed PCs, and its modules, such as Customers & udhaar, Expiry dashboard or Several branches. Only plans for your edition appear.
3. Pick a period inside the card. Cloud plans are usually Monthly or Yearly, and a year costs the same as ten months. The Offline licence is Lifetime, paid once: updates are included and there is no yearly fee. The price shows next to each.
4. If the MediPOS team gave you a code, type it in Coupon code (optional).
5. Click Get invoice. The invoice opens with a number such as MPI-2026-000123, the plan, any Coupon discount and the Total to pay.

Current prices are on the pricing page. You can have one unpaid invoice at a time: if you choose again, the old unpaid invoice is cancelled and replaced.

Add-ons

On the Offline edition, Add-ons below the plans sells a module on its own for a year, for a plan that does not include it: Hourly cloud backup (Rs 5,000 a year), which copies the pharmacy PC's data to the MediPOS cloud every hour, encrypted (see Backups and updates).

1. Click Get invoice on the add-on. The invoice reads Hourly cloud backup add-on, 12 months.
2. Pay it and send the proof as for a plan (below). It does not replace an unpaid plan invoice.
3. Once it is verified, the card shows Active and Paid until a year from today. The PCs start it at their next licence check.

Paying again before the end adds a year to the end. If your plan already includes the module, the card says In your plan and there is nothing to buy.

How to pay and upload the proof

1. On the invoice, read How to pay. It shows the amount to send and the MediPOS accounts you can pay into:

   • Bank transfer: bank, account title, account number and IBAN;
   • JazzCash and EasyPaisa: the wallet number and the name registered on it.

   Each number and the IBAN has a copy button. Copy it into your banking or wallet app instead of typing it, and check that the account name matches before you send. Write the invoice number, for example MPI-2026-000123, in the payment note.

2. Send the exact total from your own account or app. The same details appear on the invoice in the MediPOS Windows app.

3. Under After paying, send the proof, choose Paid by. It lists only the ways shown under How to pay. Then enter the Transaction ID / reference from your SMS or app, and attach a Screenshot or receipt (an image or PDF, up to 5 MB).

4. Click Send proof. MediPOS says Thank you — we are checking your payment. This usually takes a few hours. The invoice now shows Checking payment.

5. When the team finds the money, the invoice shows Paid and your plan starts or extends straight away.

If the team cannot match the payment, the invoice goes back to Unpaid with a note starting We could not confirm your last payment, followed by the reason. Check the amount or reference and send the proof again. While it is still Checking payment, you can upload again if you sent the wrong screenshot. Use Print on the invoice for your own records. Online card payment is not available.

Renewing early and changing plan

A paid period starts from whichever is later: today, or the end of your current period. So if you renew a yearly Cloud plan two weeks early, you keep those two weeks. To move up, for example when you open a second branch, choose the bigger plan, get an invoice and pay. The new plan and its limits apply once the payment is verified, and your data stays exactly where it is.

An Offline licence is paid once, so there is nothing to renew. To move from Offline Basic to Offline Standard, for example when you need more counter PCs or users, choose Standard under Upgrade your licence. Its price shows as Upgrade for life and is only the difference between the two plans: Rs 14,250 at the prices of 28 September 2026. Once the payment is verified, Standard is yours for life, and the PCs pick it up at their next licence check.

Trial, grace period and restricted

• Trial. The number of days shown on the sign-up page (14 by default), from the moment the MediPOS team approves your new pharmacy (until then MediPOS shows a waiting page with a WhatsApp button). Three days before the end, a banner reminds you with a Renew / choose plan button.
• No free trial. If the team approves your pharmacy without a trial, or your mobile number, email or PC already had one, MediPOS tells you straight away: after sign-up, in the welcome or approval email, and in a banner: Your pharmacy is ready. Choose a plan under Plan & billing to start billing; you can look around and set things up in the meantime. The banner's button is Choose a plan. You can set up medicines, staff and settings, but bills wait until a plan is paid. Nothing has "ended", so no trial or read-only reminder emails are sent.
• Grace period. When a trial or paid period ends, a grace period follows, 7 days by default. A banner says Everything still works for a few days — renew now to avoid interruption. A paid Offline licence has no end date, so it never reaches a grace period; the PC only needs its online check-in at least once every 30 days (Licence activation and working without internet).
• Restricted. After grace, you can still sign in, view and print everything, export reports and receive udhaar payments from customers. New sales, sale returns, purchases, returns to supplier, stock adjustments, transfers and expenses wait until you pay. Nothing is deleted, and all your data is there when you renew.

Licensed PCs

On the Offline edition, each PC holds one seat of your plan: the activated main PC and every counter PC connected to it. The Licensed PCs list shows each PC's name, whether it is the Main PC or a Counter PC of that main PC, its version and when it was last seen. When a PC dies or is replaced, click Remove to free its seat.

A removed PC stops the next time it goes online. One activated with a code, or kept off the internet, could keep running until its licence date, so you can remove two such PCs in 30 days yourself. That is enough when a PC breaks. To free more, message MediPOS support: they check the PC is gone and remove it for you.

• Removing a main PC removes its counter PCs with it: It stops working until activated again, and its 2 counter PCs with it. On a new main PC, pair each counter again with a code from Settings → Counter PCs (or the owner signs in once on it). See Adding counter PCs.
• A removed counter PC stops when its main PC next checks in online, within a few hours.
• A PC where MediPOS was removed completely and installed again keeps its seat: a main PC takes it back when it is activated, and a counter PC when it pairs with its main PC again.

Every owner also gets reminder emails: three before a free trial ends (3 days, 1 day and the last day), two before a paid period ends (a week and a day; a lifetime Offline licence does not end, so it gets none), and one when it has ended or become read-only (Emails MediPOS sends you). An Offline PC picks up a new plan the next time it checks in online. On Cloud, each PC running the Windows app holds a seat (Using the Windows app with MediPOS online); a browser takes none.

Plan & billing on the shop PC

On an Offline PC, Plan & billing shows your MediPOS account online, the same as medipos.pk: your plan, invoices, plans and add-ons. An invoice you ask for there, and the payment proof you send, go straight to your account, so the MediPOS team sees them at once. The PC needs internet for this page only. Without it the page says Plan & billing needs the internet, and everything else keeps working.

Three things are done online, signed in with the owner account: removing a PC from the licence (the shop PC shows Open medipos.pk instead of Remove), activating a PC that has no internet (Activate a PC without internet), and getting a recovery code when you forgot the owner's password on a shop PC (Forgot your password on a PC?). Use medipos.pk in a browser, or the MediPOS Windows app on any PC set up as MediPOS online, whose Plan & billing has the same two code forms for the owner.

Rules and tips

• Plan & billing needs the Manage settings permission: the Owner and the built-in Admin role.
• If a screen such as Audit log or Stock counts is not in your menu, your plan does not include it. Compare the cards here to see which plan adds it.
• Limits are checked when you add something. Adding a team member, branch or PC beyond the limit is refused with a message to upgrade.
• Coupons may be a percentage or a fixed amount off. An expired or used-up code gives That coupon code is not valid.
• Invoices and payment proofs are recorded in the audit log: MediPOS invoice created, Payment proof uploaded and Payment verified by MediPOS.
• There is one free trial per mobile number, email address and PC. A second sign-up with the same number starts restricted, and a new account on a shop PC that already had a free trial has no trial on that PC: the PC says This PC already had a free trial with another MediPOS account. Bought the PC second-hand? Message MediPOS support.

Common questions

Can I pay by debit or credit card online?

No. Pay by bank transfer, JazzCash or EasyPaisa, then upload the proof on the invoice.

How long does payment verification take?

Usually a few hours. Until then the invoice shows Checking payment, and if you are in grace or still in your period, everything keeps working.

Will I lose my data if I don't renew?

No. After the grace period the pharmacy is restricted, not deleted. You can still view, print, export and collect udhaar. Billing resumes as soon as a payment is verified.

I uploaded the wrong screenshot. What now?

Open the invoice again. While it shows Checking payment, you can choose the right file and click Send proof again.

Related guides

• Offline or Cloud: choosing your edition
• Team members, roles and permissions
• Branches (Cloud edition)
• Licence activation and working without internet