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Terms & Conditions

These Terms & Conditions ("Terms") govern your use of MediPOS, the pharmacy point-of-sale and management software made by Innobrains Technologies ("Innobrains", "we", "us" or "our"), of Jhang, Punjab, Pakistan. They apply to the MediPOS website, the Cloud edition, the Offline edition, the MediPOS Windows app, the MediPOS Owner app and any related services (together, the "Service").

By creating an account, installing or activating MediPOS, or paying for a plan, you agree to these Terms on behalf of yourself and the pharmacy or business you represent ("you", "your" or the "Customer"). If you do not agree, do not use the Service. Our Privacy Policy and Refund Policy form part of these Terms.

1. Definitions

  • Cloud edition: MediPOS used through a web browser or app, with your records stored on our servers.
  • Offline edition: MediPOS installed on your own Windows PC, with your records stored on that PC.
  • Plan: the package you choose (such as Basic, Standard or Chain), with the users, branches, PCs and modules shown on our pricing page and in Plan & billing.
  • Licence: your right to use the Offline edition on the PCs activated for your pharmacy, within your plan's limits.
  • Users: the owner and the staff members the owner or an authorised manager invites to the account.
  • Pharmacy Data: the records you or your Users enter into MediPOS, such as products, stock, sales, purchases, customers, suppliers and accounts.

2. Eligibility and your account

  • You must be at least 18 years old and authorised to act for the pharmacy or business named on the account.
  • You must give accurate and complete information when you sign up and keep it up to date. New accounts may be reviewed before the free trial starts, and we may decline an account at our discretion.
  • You are responsible for keeping passwords, PINs and activation codes confidential. You are also responsible for all activity under your account, including the actions of the Users you invite and the permissions you give them.
  • Tell us promptly at info@innobrains.pk if you suspect any unauthorised use of your account.

3. Free trial

  • New pharmacies may use MediPOS free for the trial period shown on our website, without a payment card. One free trial is available per pharmacy.
  • When the trial ends, your records are kept. You can still sign in to view, print and export them, and billing and stock changes resume when you buy a plan.
  • We may shorten or end a trial that is being misused, for example by opening repeated trials for the same pharmacy.

4. Plans, prices and payment

  • Prices are shown in Pakistani rupees on our pricing page and in Plan & billing. Any tax that applies is shown on the invoice.
  • You pay against an invoice by bank transfer, JazzCash or EasyPaisa, as shown in Plan & billing, and upload proof of payment where asked. A plan, renewal, upgrade or add-on starts once we have verified the payment.
  • We may change our prices. A new price does not affect a period or licence you have already paid for; it applies to renewals and new purchases after the change.
  • You may upgrade to a higher plan at any time. Where the plan's terms provide for it, you pay only the difference in price.
  • Refunds are governed by our Refund Policy.

5. Cloud edition subscriptions

  • A Cloud subscription runs for the period you pay for (for example one month or one year). It is not renewed or charged automatically: you renew by paying the renewal invoice.
  • If a subscription is not renewed by its end date, the account enters a grace period. After that, it moves to a limited mode in which new sales and stock changes pause, while viewing, reports, printing and exports keep working. Paying the renewal restores full use.
  • We do not delete your records because a subscription has ended. Deletion happens only as described in section 15 and in our Privacy Policy.

6. Offline edition licence

  • Grant: when you buy an Offline licence, we grant you a non-exclusive, non-transferable licence to use the Offline edition for one pharmacy (one branch), on up to the number of PCs your plan allows. The licence covers the main PC and its counter PCs.
  • Lifetime licence: the Offline edition is sold as a lifetime licence, paid once, with no yearly fee. It includes the updates we publish for the Offline edition. It does not include separately priced add-ons, services or new products.
  • PCs and activation: each licensed PC is identified by a machine identifier recorded when it is activated. To move the licence to a new or repaired PC, you free the old PC's seat in MediPOS or ask our support. We may limit how often seats are freed, to prevent licence sharing.
  • Check-ins: the Offline edition checks its licence with our servers over the internet from time to time, normally several times a day when a connection is available. Daily work does not need the internet. However, a PC that has not been able to check in for 30 days pauses billing until it connects again.
  • Transfer: the licence belongs to the pharmacy business that bought it. It may not be sold, lent or transferred to another business or branch without our written consent, for example when a pharmacy changes owner.
  • Backups: the Offline edition makes local backups on your PC. You are responsible for your PC, its security and power, and for keeping copies of your backups somewhere else, such as a USB drive or our optional cloud backup add-on.

7. Acceptable use and licence restrictions

You must not, and must not allow anyone else to:

  • copy, modify, decompile, reverse engineer, crack or create derivative works of MediPOS, except as the law expressly permits;
  • bypass, disable or tamper with the licence, activation, device limits, machine binding, clock checks, update signatures or any other protection;
  • share, sell, rent, sublicense or resell the Service, an account, a licence or an activation code, or use one licence for more pharmacies, branches or PCs than it covers;
  • try to access other customers' data, our systems or our source code, or probe, scan or test the Service's security without our written permission;
  • upload malicious code, overload or disrupt the Service, or collect data from it by automated means other than the features we provide;
  • extract, scrape, export, copy or convert (for example to CSV or Excel) the MediPOS medicine database, or any substantial part of it, by any means, including by unpacking the installer, reading the database on a PC, paging through the Service or with the help of an AI assistant or other tool, or publish, sell or share it outside MediPOS;
  • use the Service for anything unlawful, including in breach of the Prevention of Electronic Crimes Act, 2016, or to record or sell medicines unlawfully.

Breach of this section is serious misuse. It entitles us to suspend or end the account and licence without refund, and to take any legal action available to us.

8. Your pharmacy's legal responsibilities

  • You are solely responsible for running your pharmacy lawfully. This includes the Drugs Act, 1976, the Drug Regulatory Authority of Pakistan Act, 2012, the drug rules of your province, prescription requirements, record keeping, and the tax laws that apply to you.
  • MediPOS is a business tool. It does not give medical, pharmaceutical, legal or tax advice. Its alerts, reports and calculations support your decisions but do not replace your professional judgement.
  • The medicine database comes from the DRAP register of registered products and is provided to save typing. It may be incomplete or out of date, and a registration does not mean a product is available. Any suggested price is a suggestion only. You are responsible for checking every medicine, price, batch and expiry date you record or sell.

9. FBR POS integration

  • FBR integration is optional and stays off until you switch it on. When it is on, MediPOS sends your invoices, voids and returns to the Federal Board of Revenue using the POS ID, token or Fiscal Component details you provide.
  • You are responsible for your registration with FBR, the accuracy of those details and of your product tax settings, and your compliance with the rules for Tier-1 retailers.
  • Invoices that cannot reach FBR are sent again automatically. We are not responsible for outages or changes of FBR's systems, or for penalties arising from incorrect details, settings or registration.

10. Your data

  • Your Pharmacy Data belongs to you. You grant us the rights needed to host, process, back up and transmit it only to provide the Service to you, as described in our Privacy Policy.
  • You are responsible for having a lawful basis to record the personal information of your customers, staff and suppliers in MediPOS.
  • You can export your records from inside MediPOS at any time, including after a trial or plan has ended.

11. Intellectual property

MediPOS, its software, designs, documentation, content and the MediPOS and Innobrains names and logos belong to Innobrains Technologies and are protected by law. This includes the MediPOS medicine database: the medicine names, strengths, dosage forms, salts, compositions and manufacturers as compiled, cleaned and organised by us. You may use it only inside MediPOS while your licence is in force. Apart from the right to use the Service under these Terms, no rights are transferred to you. If you send us suggestions or feedback, we may use them freely to improve MediPOS.

12. Third-party services

The Service works with services we do not control. These include your internet provider, banks and mobile wallets, FBR, WhatsApp, Android, Microsoft Windows and the providers that host and deliver our Service. Their own terms apply to them. We are not responsible for their availability or actions.

13. Availability, updates and support

  • We work to keep the Cloud edition available at all times. However, we do not promise uninterrupted service: maintenance, internet problems or events outside our control may interrupt it.
  • We improve MediPOS over time and may add, change or remove features. Updates to the Offline edition are signed and installed automatically, with a backup taken first. Some updates may be required for security, licensing or legal reasons.
  • Support is provided by WhatsApp, phone and email during our business hours, which are shown on our contact page.

14. Suspension

We may suspend or restrict an account or licence, with notice where practical, if:

  • you breach these Terms, in particular section 7;
  • a payment is not genuine or is overdue beyond the grace period;
  • it is needed to protect the Service, other customers or the public; or
  • the law or an authority requires it.

Where the problem can be fixed, we restore access once it is fixed.

15. Ending your use

  • You may stop using MediPOS at any time. You can ask us to close your account and delete your records by emailing info@innobrains.pk from the registered email address.
  • We may end an account or licence for serious or repeated breach of these Terms. Where we end it for another reason, we will give reasonable notice and a chance to export your records.
  • Sections 7, 8, 10, 11 and 16 to 20 continue to apply after your use ends.

16. Disclaimer

We provide the Service with reasonable care and skill. Apart from what these Terms expressly say, and as far as the law allows, the Service is provided "as is" and "as available". We give no other warranties, including that it will be error-free or will meet every need of your pharmacy.

17. Limitation of liability

  • As far as the law allows, we are not liable for indirect or consequential loss. This includes lost profit, revenue, stock, data or goodwill, and loss caused by incorrect data entered into MediPOS, failure of your own PCs, printers or internet, or backups you did not keep.
  • Our total liability for all claims relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim arose. For an Offline licence, it is limited to the price paid for that licence.
  • Nothing in these Terms limits liability that cannot be limited by law.

18. Indemnity

You agree to compensate us for claims, losses and reasonable costs that arise from your unlawful use of the Service, your breach of these Terms, or Pharmacy Data you recorded without the right to do so.

19. Events outside our control

We are not responsible for delay or failure caused by events beyond our reasonable control. Examples include power or internet failures, natural disasters, strikes, government action, or failures of third-party services.

20. Governing law and disputes

These Terms are governed by the laws of Pakistan. If a dispute arises, please contact us first. We will try in good faith to settle it within 30 days. If it cannot be settled, the courts at Jhang, Punjab, have jurisdiction.

21. Changes to these Terms

We may update these Terms from time to time. The date of the latest update is shown below, and we will tell you inside MediPOS or by email about important changes. If you keep using the Service after a change takes effect, you accept the updated Terms.

22. General

  • These Terms, with the Privacy Policy and the Refund Policy, are the entire agreement between you and us about the Service.
  • If any part of these Terms is found unenforceable, the rest remains in force.
  • If we do not enforce a right straight away, we do not waive it.
  • You may not transfer your rights under these Terms without our written consent. We may transfer ours, for example to a company that takes over MediPOS, and will tell you if we do.
  • We may send you notices by email to your registered address or inside MediPOS.

23. Contact

Innobrains Technologies, Jhang Road, Opposite Madina Hotel, Athara Hazari, Jhang, Punjab 35180, Pakistan.
Email: info@innobrains.pk

Last updated 03 October 2026. Questions? Contact us.