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Refund Policy

This Refund Policy explains when and how Innobrains Technologies ("Innobrains", "we", "us") refunds payments made for MediPOS, our pharmacy software. It forms part of our Terms & Conditions. Please read it before you pay: every new pharmacy can try MediPOS free before buying, so that you pay only for software you have seen working in your own pharmacy.

1. Summary

  • Claim period: a refund must be requested within 15 days of the date your payment was received.
  • Processing time: an approved refund is processed within 7 to 14 working days.
  • No refund for misuse: no refund is given where the account or licence has been involved in misuse of the service, licence abuse or a breach of our Terms & Conditions.
  • How to ask: email info@innobrains.pk from the email address registered on your MediPOS account.

2. Free trial

The free trial costs nothing and needs no card, so there is nothing to refund. We encourage every pharmacy to use the trial fully, with its own medicines, counters and printers, before buying a plan or licence.

3. Payments that can be refunded

Subject to the rest of this policy, you may request a full refund of the amount we received for:

  • A Cloud edition subscription, monthly or yearly, including a renewal;
  • An Offline edition licence (lifetime licence, paid once);
  • An upgrade to a higher plan, in which case the difference you paid is refunded and your previous plan is restored;
  • An add-on, such as the hourly cloud backup.

The request must reach us within 15 days of the date your payment was received, as shown on your invoice in Plan & billing. Requests received after 15 days are not eligible, and we do not refund part of a period that has been used after that time.

4. When a refund is not given

A refund will not be given, even within 15 days, where:

  • Misuse of the service: the account has been used in breach of our Terms & Conditions, for any unlawful purpose, or in a way that harms MediPOS, its users or other pharmacies;
  • Licence abuse: a licence, activation code or account has been shared with, sold to or used by another business or branch; the software has been copied, cracked, modified or reverse engineered; the licence, device limits, machine binding or clock checks have been bypassed or tampered with; or MediPOS has been installed on more PCs than the licence allows;
  • Fraud: false or misleading information was given when signing up, paying or requesting the refund, or the payment itself was not genuine;
  • Suspension: the account or licence has been suspended or ended by us for any of the reasons above;
  • Repeated refunds: the pharmacy, or the same owner, has already received a refund for MediPOS, or requests refunds repeatedly after buying again;
  • Delivered services: the payment was for a separately invoiced service, such as data entry, data migration, training or customisation, and that service has been delivered.

Amounts paid to third parties are not ours to refund. These include charges made by your bank or mobile wallet for sending the payment, and any fee or tax paid to the Federal Board of Revenue or another authority, such as the POS service fee on FBR-integrated invoices.

5. How to request a refund

Email info@innobrains.pk from the email address registered on your MediPOS account, with the subject "Refund request", and include:

  • your pharmacy's name and the account owner's name;
  • the invoice number and the date and method of payment (bank transfer, JazzCash or EasyPaisa);
  • the account to receive the refund: the account title and number, or the mobile wallet number;
  • the reason for the request. It does not affect whether an eligible refund is given, but it helps us improve MediPOS.

We acknowledge every request within 2 working days and may ask for further information to verify the payment or the account. The 15-day claim period is met by the date your email reaches us, even if we need more information afterwards.

6. Processing time and method

  • We aim to tell you our decision within 3 working days of receiving everything we need.
  • An approved refund is processed within 7 to 14 working days of the approval.
  • Refunds are made in Pakistani rupees, by bank transfer or to a mobile wallet, to an account in the name of the pharmacy, its owner or the person who made the payment. We do not refund in cash or to an account belonging to someone else.
  • Once we have sent the refund, the time it takes to appear in your account depends on your bank or wallet provider.

7. What happens after a refund

  • Cloud edition: the refunded subscription ends. Your account moves to a limited mode in which new sales and stock changes stop, but your records are not deleted: you can still sign in to view, print and export them. You can also ask us to delete the account under our Privacy Policy.
  • Offline edition: the refunded licence is cancelled on every PC it was activated on, including counter PCs, and MediPOS on those PCs stops billing at its next licence check-in. Your pharmacy's records remain on your own computer, where you can view and export them.
  • Upgrade: your previous plan and its limits are restored.
  • Add-on: the add-on stops. For the cloud backup, no further copies are made.

8. Changes to this policy

We may update this policy from time to time. The version that applies to a payment is the one published on this page on the date the payment was made. The date of the latest update is shown below.

9. Contact

Innobrains Technologies, Jhang Road, Opposite Madina Hotel, Athara Hazari, Jhang, Punjab 35180, Pakistan.
Email: info@innobrains.pk

Last updated 28 September 2026. Questions? Contact us.